Bill Lens · case status
Wilma Flintstone
Bedrock
Example — fictional customer
- Case ref
- BL-EXAMPLE
- Energy company
- Example Energy (electricity)
- Letter of authority
- ✓ Signed and received
- Shared with
- Her adviser, with Wilma’s consent
Documents received
- ✓ Bills for the last 2 years
- ✓ Annual statement
- ✓ Dated meter photos
Data requested from Example Energy
- ✓ Subject Access Request sent 14 Sep (reply due by 14 Oct)
What we’re checking
- Estimated bills against actual meter readings
- The readings at a meter exchange
- Back-billing beyond 12 months
- Direct Debit level against her usage
Progress
- ✓Intake
- ✓Documents
- ✓Data requested
- 4Analysis in progress
- 5Complaint drafted
- 6Energy company’s response
- 7Resolved
Next step: finish checking the bills against the meter readings, then agree a draft complaint with Wilma. Expected by 23 Oct.
Last updated 8 Oct 2026
This is an example with a fictional customer. With the customer’s consent and signed letter of authority, an adviser gets a one-page summary like this, updated as the case moves on. Back to For advisers & helpers