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Hello 👋
Are things good with your energy company at the moment?
Just one question to start. No forms, and no bills needed.
That's great to hear 😊
Thanks for stopping by. We hope it stays that way.
If anything changes, like a bill that doesn't look right, a Direct Debit that suddenly jumps or a meter problem, come back any time and we'll talk it through with you.
Sorry to hear that. Let's talk it through.
No forms. Just a chat with Tab, in your own words, on WhatsApp.
- Tell Tab what's gone wrongTab sums it up so you can check it's understood, and you can add anything it missed.
- Say what a good result looks like for youAgain, Tab checks it has understood.
- Get a short plan, with two ways to do itDo it yourself with Tab's help and stay anonymous, or let your own Tab do the legwork for you (our managed service). Only if you want to carry on will it ask for bills or meter readings.
Tab is an AI bot trained to forensically analyse energy bills and manage complaints. Jason Wallace is a real person who runs this pilot. He only ever sees anonymous summaries, and never sees your messages unless you choose to send feedback.
Start the chat
Step 1 · Get your own Tab (free)Your own Tab is a free AI assistant that works only for you. Our link lets you straight in as soon as you verify your phone number. Already have Tab? Go straight to Step 2.
Step 2 · Start the chat on WhatsAppOpens WhatsApp with your first message ready to send. Send it from the number you signed up with.
Your case reference: . It's already in the message.
No outcome is guaranteed. Any figures Tab works out are estimates.
We never ask for your password by message.
When you tap Step 2 we count your case reference, anonymously. Nothing else is recorded.
About Bill Lens
A free pilot that helps you check your energy bills and put things right with your energy company, in your own words.
Does Bill Lens cost anything?
No. The bill check is free while it's a pilot, your own Tab is free, and the Energy Ombudsman is free too.
Do I need my bills to start?
No. Just one question to start: no forms, and no bills needed. Only if you want to carry on will Tab ask for bills or meter readings.
What does Bill Lens check?
The 12-month back-billing rule, estimated versus actual readings and gaps between reads, meter exchanges (the old meter's closing read against the engineer's sticker or photo), day/night register swaps, unit rates and standing charges against the tariff you agreed, your Direct Debit level against what you actually use, and credit balances.
What if my energy company won't fix it?
Start with a written request to put it right. If it isn't fixed in about 2 weeks, raise a formal complaint. Your energy company then has 8 weeks to resolve it or issue a deadlock letter, and after that you can take it to the Energy Ombudsman for a free, independent decision. No outcome is guaranteed.
Who is behind Bill Lens?
Tab is an AI bot trained to forensically analyse energy bills and manage complaints. Jason Wallace is a real person who runs this pilot. He only ever sees anonymous summaries, and never sees your messages unless you choose to send feedback.
Will you ask for my password?
We never ask for your password by message.